If your tracking shows that your package was delivered but you can’t find it, please check around your delivery location first.
We recommend checking with household members, neighbors, your building’s front desk or mailroom, and any safe locations where the carrier may have left the package.
In some cases, carriers mark packages as delivered shortly before the package actually arrives, so it may also help to allow a little additional time.
If you still can’t locate your order, contact SootheSage Customer Care at support@soothesage.com with your order number and we’ll help you with the next steps.