Once a refund has been approved and processed by SootheSage, the funds are returned to the original payment method used for the order.
The time it takes for the refund to appear can vary depending on your bank, card issuer, or payment provider.
In many cases, refunds appear within a few business days, but some financial institutions may take longer to post the credit.
If you’ve received confirmation that your refund was processed and still don’t see it after several business days, please contact support@soothesage.com and our Customer Care team will be happy to help.